Search results for "Healthcare operations management"
showing 2 items of 2 documents
Digital health technology enhances resilient behaviour: evidence from the ward
2019
PurposeIn the healthcare management domain, there is a lack of knowledge concerning the role of resilience practices in improving patient safety. The purpose of this paper is to understand the capabilities that enable healthcare resilience and how digital technologies can support these capabilities.Design/methodology/approachWithin- and cross-case research methodology was used to study resilience mechanisms and capabilities in healthcare and to understand how digital health technologies impact healthcare resilience. The authors analyze data from two Italian hospitals through the lens of the operational failure literature and anchor the findings to the theory of dynamic capabilities.Findings…
Resilience practices and patient safety: a multiple case study
2017
Organizations’ resiliency is receiving more and more attention within the operations management academic community because of the general awareness regarding the impossibility to prevent any kind of failure/disaster that may occur in whatever work system. Although healthcare organizations everyday manage those operational failures which treat the patient safety, in healthcare management domain there is a “lack of knowledge” about resilience practices, even if few authors have studied similar concepts, such as the work-around practices. In this paper we present an exploratory study we have conducted within two Italian hospitals to comprehend the main capabilities which enable healthcare resi…